Professional Experience
Selected examples of the technical work, problem-solving, automation, infrastructure support, and knowledge sharing I have completed throughout my professional IT experience.
These summaries describe my professional work at a high level. Proprietary scripts, customer information, internal documentation, credentials, system names, configurations, and security-sensitive details are intentionally not displayed.
Automation
Developed PowerShell automation for user provisioning, account management, password generation, and repetitive administrative processes. Focused on improving consistency, reducing manual steps, and creating reusable workflows.
Infrastructure
Supported VMware virtualized environments, Windows servers, web servers, application servers, and cloud-hosted systems. Assisted with virtual machine provisioning, monitoring, maintenance, configuration, and production support.
Troubleshooting
Diagnosed server, application, account, performance, and connectivity issues across multiple environments. Used system logs, Windows services, resource utilization, connectivity testing, and remote administration tools to identify and resolve problems.
Remote Administration
Used RDP, Remote Desktop Manager, SSH, SecureCRT, and BeyondTrust to access, administer, and troubleshoot remote environments while following established security and access-control procedures.
Identity and Access
Supported user lifecycle and access-management processes, including account creation, profile updates, access troubleshooting, password resets, permissions, and other account-administration responsibilities.
End-User Support
Provided technical support for hardware, software, Windows computers, peripherals, enterprise applications, user accounts, and network connectivity. Communicated technical solutions clearly to users with different levels of technical experience.
Documentation
Created and maintained documentation for technical, administrative, and support processes. Used documentation to improve consistency, preserve knowledge, and make recurring procedures easier for other team members to complete.
Mentorship
Mentored an intern on user-management processes, internal systems, documentation, and established procedures. Provided guidance, answered questions, and used hands-on opportunities to help strengthen her technical knowledge.
Collaboration
Collaborated with infrastructure, support, development, and other technical teams to investigate incidents, communicate findings, coordinate troubleshooting, escalate appropriately, and support reliable customer environments.
Operations
Assisted with the deployment, configuration, monitoring, and maintenance of development and production server environments. Supported system reliability by reviewing logs, services, performance, and connectivity.
Learn More
Review my résumé for additional professional experience, or explore the projects I have completed outside of work.