Computer Science Graduate · Cloud & Infrastructure Support

Hi, I’m Katelyn Dempsey.

I am an IT professional with experience supporting Windows infrastructure, virtualized environments, enterprise systems, and end users. I enjoy solving technical problems, improving processes, and continuing to grow in systems, cloud, automation, and software development.

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About Me

A technical professional who likes learning by building.

I earned my Bachelor of Science in Computer Science from Auburn University in December 2024. My professional background combines enterprise IT support, infrastructure troubleshooting, systems administration, and customer-focused technical problem-solving.

I am especially interested in infrastructure engineering, cloud technology, automation, cybersecurity, artificial intelligence, and projects that let me turn technical knowledge into useful tools. This portfolio documents both my professional growth and the hands-on projects I build outside of work.

Currently Expanding

Resume

Experience, skills, and education.

Professional Experience

Cloud Services Technician

Tom McLeod Software Co.

July 2024 – Present

Support VMware virtualized server environments and Windows-based systems.
Troubleshoot infrastructure, application, server, and connectivity issues.
Use RDP, Remote Desktop Manager, SSH, and BeyondTrust for remote administration.
Assist with deployments, system monitoring, log review, and production support.
Develop automation for administrative workflows while protecting proprietary details.

IT Technician

Auburn Harbert College of Business

June 2022 – June 2024

Provided technical support for Windows computers, peripherals, and enterprise applications.
Resolved hardware, software, account-access, and network connectivity issues.
Performed user administration, password resets, and access troubleshooting.
Created technical documentation to improve support consistency and efficiency.

Technical Skills

Infrastructure

VMware, Windows Server, virtual machine management, system provisioning, monitoring, and log analysis

Automation

PowerShell and Python

Remote Administration

RDP, Remote Desktop Manager, SSH, BeyondTrust, and prior experience with SecureCRT

Databases & Development

C#, ASP.NET Core, Entity Framework Core, PostgreSQL, SQL, SSMS, MongoDB Compass, Java, C/C++, HTML, CSS, and PHP

Operating Systems, Containers & Cloud

Windows, Linux command line, basic Linux administration, Docker, Docker Compose, Microsoft Azure fundamentals, and AWS fundamentals

Education

Bachelor of Science in Computer Science

Auburn University

Graduated December 2024

Certifications & Professional Development

Completed

SoloLearn — Introduction to SQL

SoloLearn — SQL Intermediate

Currently Working Toward

AWS Certified Cloud Practitioner

Building foundational knowledge in AWS cloud services, security, architecture, and pricing.

Projects

Current builds, coursework, and independent projects.

Academic Portfolio

Web Development Projects

A collection of projects completed during Web Development 1 and 2, including responsive pages, database-driven coursework, JavaScript applications, and final projects.

HTML CSS JavaScript PHP

View web development projects

Featured Independent Project

ResolveDesk & Personal Projects

Follow the development of ResolveDesk, a full-stack help desk ticketing system built with ASP.NET Core, PostgreSQL, Docker, Entity Framework Core, Identity, and JWT authentication. Two development phases are currently complete.

ASP.NET Core PostgreSQL Docker JWT

View progress and personal projects

Contact

Let’s connect.

I am open to opportunities involving infrastructure, cloud support, systems administration, automation, AI, and technical development.

Email: katelyn4071@outlook.com

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